Shipping policy

Shipping Policy

We currently ship within Sweden.

Shipping costs
Shipping costs are shown at checkout before you complete your purchase.

We offer free shipping on orders over 499 SEK.

Processing and delivery
Orders are processed and shipped as soon as possible after your order has been confirmed.

Estimated delivery times will be shown at checkout or communicated after your order has been placed.

Please note that delivery times are estimates and may vary depending on the shipping carrier, destination and circumstances outside our reasonable control.

Order tracking
Once your order has been shipped, you will receive an email with shipping information and, where available, a tracking link.

Pre-orders
If you purchase a pre-order item, the estimated shipping time will be shown on the relevant product page before you place your order.

If your order contains both pre-order and in-stock items, the order may be shipped together once all items are available unless otherwise stated.

Delivery issues
If your order has not arrived within the expected delivery period, please contact us at [EVA CUSTOMER SERVICE EMAIL] and include your order number.

If your package is damaged during delivery, please contact us as soon as possible so we can assist you.

If your order is delayed, your rights are governed by applicable consumer law. Depending on the circumstances, you may be entitled to request delivery, cancel the purchase or claim compensation.

Incorrect address
Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address after placing your order, contact us as soon as possible at [EVA CUSTOMER SERVICE EMAIL]. We cannot guarantee that the address can be changed once the order has been processed or shipped.